Resolve Consumers Complaints
This service allows receiving consumer complaints, taking the necessary measures thereto, or referring the same to the concerned authorities.
Resolve Consumers Complaints
Service Fees
- N/A
Conditions and Requirements
- Complaints shall be received from all emirates except Abu Dhabi, Dubai, and Ajman. The customer shall submit the complaint to the economic departments of each emirate.
Required Documents
- Defendant's data.
- A summary of the complaint submitted.
- A copy of the complaint documents (purchase invoice or contracts, etc.).
Steps and Procedures
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Fill in the application data and attach documents.
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Resolve the complaint amicably, otherwise the complaint shall be referred to the competent courts.
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Inform the complainant of the procedures undertaken regarding the complaint and its outcomes through the system.
Service Type
Procedural
Average Duration for Service Delivery
8 working days
Service Provision Channels
- MoE website
- MoE smart app
Target Audience
All customers
Service Provision Timings
24 Hours
Contact Details
Call Center
Phone
8001222
Email
info@moet.gov.ae
